Last Updated: January 2024
At XenBurn, we stand behind our products with confidence. We offer a 60-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 60 days of your original purchase date.
To initiate a refund, please follow these steps:
1. Contact our customer support team at support@xenburn.com within 60 days of your purchase date.
2. Include your order number and the email address used for the purchase.
3. Briefly explain the reason for your refund request (optional but helpful for us to improve).
4. Our support team will respond within 24-48 business hours with further instructions.
Once your refund request is approved:
Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution. You will receive an email confirmation once your refund has been processed.
In most cases, you do not need to return the product to receive a refund. However, in some circumstances, we may request that you return unused portions of the product. If a return is required, we will provide you with a return shipping address and instructions.
The 60-day money-back guarantee applies to first-time purchases only. Refund requests must be made within 60 days of the original purchase date. This guarantee is limited to one refund per customer/household.
If you receive a damaged or defective product, please contact us immediately at support@xenburn.com. We will arrange for a replacement or full refund at no additional cost to you.
If you have a subscription order, you may cancel at any time by contacting our customer support team. Cancellations will take effect before the next scheduled shipment. Refunds for subscription orders follow the same 60-day guarantee policy from the date of each individual shipment.
If you have any questions about our refund policy, please contact our customer support team:
Email: support@xenburn.com
